Privacy Policy

The privacy statement is in accordance with the following stipulations:

Privacy Statement

This is the Privacy Statement of Biologische Heilmittel Heel GmbH. You will find our home page at www.heel.com. Should you have any questions about this Privacy Statement, please contact us directly at the address given under Publisher’s Details/Legal Notice.

Collection and processing of HTTP protocol data

Whenever you visit our website and every time you access a file, our web server collects protocol information about these processes. These data are not personally identifiable information, i.e. it is not possible for us to assign the collected data to a specific individual.

We collect the following data:

  • Name of your internet service provider
  • Browser type and version
  • Operating system used
  • Website from which you accessed our website
  • Websites you visited while on our website
  • Name of the retrieved files
  • Date and time of the retrieval
  • Volume of data transferred
  • Notification of successful data retrieval

We use all of this information purely for statistical purposes and do not pass it on to third parties, nor do we link these data to other data. In addition, the data are deleted at regular intervals within one week following statistical analysis. We reserve the right to store and use the data for a longer period if necessary for the purposes of law enforcement.

Collection, storage and processing of personal data

We only collect personal data to the extent that you knowingly provide it to us, e.g. when completing online forms. All data are located on servers within EU/EEA member states. These data are used only for the purposes of processing your request. In particular, your data will only be used for advertising and market research purposes and for tailoring our services to meet specific needs if you have expressly given us your consent. You may withdraw your consent at any time via the addresses given under Publishers’ Details/Legal Notice. The purpose of the data collection is explained on the relevant pages of our website and will not be modified retrospectively. Without your consent we will not pass on your data to third parties unless we are obliged to do so under law.

Use of cookies

Cookies are small data files sent from the server to the user’s web browser and stored there for later retrieval. You can configure your browser in such a way that you are informed before a cookie is stored and it is only stored if you specifically accept this. We use cookies only to obtain information about the use of our website, so that our server can automatically adapt the content to your interests. The data files do not contain any personal information and cannot be combined with any personal data provided by you.

Google Analytics

To improve this website and our offering we use Google Analytics, a web-based analysis service from Google Inc. (“Google”). Google Analytics uses what are known as “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information about your use of the website produced by the cookie (including your IP address) is transmitted to a Google server in the USA and stored there. If IP anonymization is enabled on this website, your IP address will however be abbreviated beforehand by Google within the member states of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA where it is then abbreviated. On behalf of the operator of this website, Google uses this information to analyze your use of the website, to compile reports about website activities for the website operator and to provide the website operator with other services relating to website and internet use. The IP address transmitted by your browser as part of Google Analytics will not be combined with other data from Google. You can prevent the storing of cookies by configuring your browser software accordingly; however, we would like to point out that if you do so you may lose some features and functionality of the website.

In addition, you can prevent the collection of the data collected by the cookie relating to your use of the website (including your IP address) at Google and the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de. We would like to point out that on the website the code “gat._anonymizeIp()” has been added to Google Analytics to ensure that IP addresses are anonymized (known as IP masking).

External links

Our website contains links to third party websites that are specially designated and whose content is not located on our server. Although the external content of these links was checked when we set them, the possibility that the contents have been changed retrospectively by the respective providers cannot be precluded. If you notice that the website content of third party providers violates applicable law then please advise us accordingly.

This Privacy Statement applies only to the content on our servers.

Right of access or revocation, correction, deletion and blocking

At all times you have the right to access information about stored data relating to you, including its origins and the recipients of your data and the purpose of the data processing. You also have the right to rectify incorrect information and to block or delete your personal data, provided there is no legal obligation to retain it. The revocation and demand for information can be made informally in writing or by email to one of the addresses specified under Publisher’s Details/Legal Notice.